Who do I contact if a city snow plow hits my mailbox?
The City is not responsible for mailboxes or posts which are damaged by snow thrown from plows. If your mailbox is struck by a City plow, please contact the Department of Public Works at (517) 337-9459. DPW will review the damage and determine the responsibility of replacement. The City uses a standard design wood post and a standard design metal mail box for replacement. If the property owner wants a different mailbox or post other than the standard design provided, the owner may receive up to $25 compensation for post replacement and up to $25 for mailbox replacement.

Unfortunately, the City will not repair or replace decorative mailboxes and decorative posts. Non-standard mailboxes and enclosures placed in the public right-of-way are at the owner’s risk and responsibility.

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1. How does the City decide which streets get plowed first?
2. How do City crews respond to ice on roadways?
3. Why do the City snow plows push snow into my driveway and who is responsible for clearing the snow?
4. I just shoveled my sidewalk. Why did the City snow plow push snow on it?
5. Why is the snow plow operator driving so fast considering the road conditions?
6. Can snow from my driveway be pushed across the street?
7. When does my sidewalk need to be cleared and whose responsibility is it?
8. Who do I contact if a city snow plow hits my mailbox?
9. What if landscaping or irrigation in the right-of-way is damaged?
10. Who do I contact if a City snow plow damages my lawn?
11. What about people who are physically not able to clear sidewalks adjacent to their property?
12. Why does the code not include a warning for snow removal?
13. Are there instances where the city code does not apply, for example, if I live on a school route?
14. Can I still be ticketed for failure to remove snow and ice even if I am on vacation or on winter break from school?
15. If I'm ticketed, what are the fines?