Electric Scooters

Electric Scooter Rider

In March 2019, East Lansing City Council adopted a new electric scooter ordinance that establishes a licensing process for scooter companies and rules/regulations for companies and riders.

Under the new ordinance, scooter companies must deploy their scooters in designated locations (referred to as scooter hubs) in the downtown area. Scooter users must park scooters upright with at least five feet of unobstructed sidewalk for pedestrians and must not interfere with access to the following:

  • vehicle/bike lanes
  • crosswalks
  • sidewalk ramps
  • bus stops
  • accessible parking/loading zones
  • fire hydrants
  • benches
  • parking spaces/pay stations
  • access to and from any buildings
  • bicycle racks
  • streets
  • alleys
  • driveways
  • within City parking garages and surface lots
Community members can report safety concerns, make complaints and ask questions by contacting the scooter companies directly. Contact information for the scooter companies currently licensed to operate in East Lansing can be found below:

  • Spin - 888-249-9698; email: support@spin.pm
  • Bird - 866-205-2442, email: hello@bird.co
    Community Mode is a feature in the Bird app that allows anyone with a Bird account to report or provide feedback on vehicle-related issues, such as poorly parked or damaged vehicles in their area. Users will be asked to provide the Bird ID number and the specific issue, then a Bird team member will be assigned to correct the issue. Access Community Mode by tapping the yield sign on the bottom left of the Bird map.
If issues are not resolved in a timely manner, community members can also call the East Lansing Police Department's 24-hour, non-emergency phone line at (517) 351-4220, Option 1. Community members should call 911 in the event of an emergency. 

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